Nina Dias

Director of Service and Operations at AZO

Nina Dias specializes in customer service, customer retention, contact center operations, and service quality. She has more than 15 years of experience and previously held roles at Whitmor, API Pharmacy, and Steinworld.

Nina is passionate about building high-performing teams and creating customer experiences that drive retention. She focuses on improving processes, coaching managers, and turning customer feedback into meaningful operational improvements while balancing efficiency with empathy.

Away from work, she enjoys traveling, cooking, and tending to her growing homestead. She also enjoys volunteering and helping others in her community.

Connect on LinkedIn: Nina Dias