When a new ingredient handling system is commissioned, it’s engineered for precision, safety, and performance. But what happens after startup?

Long-term reliability isn’t guaranteed by installation alone. Components age and control systems require updates. Without a structured service strategy, performance may gradually decline until the cost of reactive maintenance begins to outweigh the cost of prevention.

That’s why we’re introducing AZO CARE (Constant Assurance of Reliable Efficiency): a comprehensive service program designed to protect process, product, and performance reliability for your plant’s entire lifecycle. This isn’t a one-time service visit, but a long-term partnership engineered for peace of mind.

What Is AZO CARE?

AZO CARE integrates preventive maintenance, inspections, consulting, spare parts management, digital tools, and remote support into a coordinated, cyclical partnership program. We’ll help you keep your systems running and protect your return on investment so you can retain long-term customers and strengthen profitable relationships.

We begin by evaluating your existing system and service goals, then work alongside your team to assess options, define the right strategy, and implement a plan that supports long-term performance and reliability. We don’t simply install systems — we stand behind their performance.

Unlike ad hoc maintenance models, AZO CARE is:

• A long-term, cyclical service consulting program
• Individually selectable and customizable

We know that every production environment is different. Ingredient characteristics vary. Throughput demands evolve, and regulatory expectations shift. AZO CARE adapts accordingly, offering scalable service structures that align with each facility’s technical and operational requirements.

Why Service Strategy Matters in Bulk Material Handling

In facilities handling powders, granulates, and sensitive ingredients, maintenance is directly tied to safety, efficiency, and brand protection. Without structured service and inspection, a predictable cycle begins:

• Downtime increases
• Performance degrades
• Energy consumption rises
• Mechanical stress shortens equipment life
• In combustible environments, safety risks can escalate
  

Planned maintenance is more cost-effective than unplanned repair, but the true value of preventive service goes beyond cost savings: it protects compliance and customer trust. Through AZO CARE, you’ll gain a strategic advantage when you shift your maintenance strategy from reactive to proactive.

The AZO CARE Promise

As your consulting partner, here’s what we bring to the table.

Increased Plant Availability

Customized maintenance plans aligned with system use protect throughput and minimize unplanned downtime. Regular inspections identify wear or deviations before they disrupt production.

Enhanced Safety and Compliance

Grounding inspections, dust monitoring, safety equipment testing, and structured documentation support regulatory compliance and reduce explosion and ignition risks.

Extended Equipment Life

Preventive maintenance reduces mechanical stress and protects capital investment. Instead of shortening system life through reactive repair cycles, AZO CARE preserves performance stability.

Consistent Product Quality

Inaccurate dosing, worn components, or poorly maintained control systems directly impact product reproducibility. AZO CARE safeguards dosing accuracy, system calibration, and process stability to protect the end product.

A Structured Approach to Operational Reliability

At its core, AZO CARE combines three pillars: service packages, spare parts and control system, and direct access to AZO expertise.

We offer structured service tiers: from foundational inspection and documentation to advanced preventive maintenance and system optimization. Additional modular add-ons address specific operational needs, including:

• Device calibration support
• Comprehensive safety equipment inspections
• Dust sensor checks
• Grounding measurements
• Disaster recovery planning and control system testing
• Security packages and regular software updates

This flexible structure ensures service is aligned with actual plant risk profiles rather than generic maintenance templates.

Direct Access to AZO Expertise 

Innovative ingredient handling systems demand specialized knowledge. AZO CARE provides structured access to that expertise through:

• 24/7 hotline support based on service level agreements
• Remote maintenance monitoring
• On-site inspection and supervision
• Consulting and preventive service guidance

Whether addressing control system diagnostics, grounding verification, or mechanical wear, you’ll work directly with AZO’s trained technicians and engineers. We bring more than 75 years of expertise behind every engagement to help our customers gain operational foresight, not just technical support.

Reliable Technology. Lasting Partnership.

Ingredient handling systems are often the quiet backbone of production. When they function properly, operations run smoothly. When they don’t, the impact is immediate and costly.

AZO CARE ensures that performance doesn’t erode over time. It provides structured service where uncertainty can creep in, insight where risks may emerge, and partnership where complexity demands experience.

Contact AZO to explore how AZO CARE can be tailored to your facility.